Anastasia's Portfolio

Type

Web app

Timeline

03 / 2023 - 05 / 2023

Billing app for therapists to simplify their billing process, reduce administrative work, and improve the patient experience, ultimately increasing revenue and satisfaction

Set designer identity design. During a photo shoot, she organizes the set's details, from furniture to ashtrays, ensuring everything is perfectly composed.

The problem

Many therapists struggle with the manual and time-consuming process of creating and submitting bills for their clients, which results in frustration, confusion, insecurity, burden, and stress. This can impact their ability to focus on providing quality care to their clients, and it can also lead to incorrect bills and missed payments

The metaphor of the relationship between space and objects, and the organization of creative chaos and order in the form of modern, concise graphics, turned out to be perfect. We like that the design bureau is relatable. We love using contrasting solutions, shapes, and styles as it adds drama and depth to the story.

The goal

Create a user-friendly billing app for therapists that automates billing calculations, integrates with insurance, provides customizable templates, electronic bill submission, payment tracking, client notification, and reporting to improve accuracy and security, and help therapists focus on quality care

Summary of research

To comprehend the requirements of therapists who will use the billing app, I conducted interviews and empathy mapping. The investigation disclosed that therapists with packed schedules need to simplify their billing process. Nevertheless, the study also found that therapists encounter challenges such as obligations, interests, or other factors, which make it difficult to manage their billing processes.

Paper wireframes

By creating paper drafts of each screen in the app, I ensured that the digital wireframes would effectively address user pain points. During the design of the home screen, my priority was to create a simple and efficient invoicing process that would help users save time.

Digital wireframes

Throughout the initial design phase, I ensured that the screen designs were informed by feedback and insights from the user research.

Low-fidelity prototype

I developed a low-fidelity prototype using the digital wireframes.The main user flow is to create an invoice

Usability study: findings

The designs for the billing app were iteratively refined through two rounds of usability studies, with the first study informing the transition from wireframes to mockups, and the second study, which involved a high-fidelity prototype, identifying areas within the mockups that required further optimization.

✦

Round 1 findings:

Add scheduling feature to dashboard screen
Add quick actions
Add a way to customize reports and invoices template

✦

Round 2 findings:

Refine quick actions
Improve calendar

Mockups

Early designs didn’t have alerting/notifications +
flow to routine actions was too long

Improve synchronization between schedule and invocies

Accessibility considerations

✦

Impact:

Users feel that the billing app is attentive to their requirements, as expressed by this feedback from a peer:     
"Building was enjoyable and effortless with the app! I would certainly rely on it to make routine tasks"

✦

What I learned:

Designing the billing app for therapists taught me that the initial ideas are just the starting point of the process, with each iteration being shaped by usability studies and feedback from peers.

Next steps

Point:

Gather data from metrics when app will be developed

Point:

To confirm whether the users' pain points have been suitably addressed, carry out another round of usability studies.

Point:

Gather additional user insights through research to identify potential new areas of need.